Bilingual Remote Banking Support — Seasonal

Unifin, Inc; New York (NY); Remote; USD 21,000 - 28,000; Part time

Job summary

Unifin, Inc is seeking a Banking Customer Service Representative for a seasonal role with remote-work options in the United States. You will handle inbound calls in a Financial/Banking environment with a focus on empathy and timely resolutions.

You must be fluent in English and Spanish, have at least 1 year of BPO experience, and demonstrate strong communication and problem-solving skills. High school diploma required; capable of handling escalations and remittances.

Qualifications

• At least 1 year of BPO experience.
• High school diploma or equivalent.
• Fluent in English and Spanish; strong communication skills.
• Excellent interpersonal and comprehension abilities.
• Ability to handle escalations, remittances, and disputes.
• Demonstrated probing and problem-solving skills.

Responsibilities

• Handle inbound calls and inquiries in a Financial/Bank Services environment.
• Maintain a positive, empathetic, and professional attitude; resolve service problems.
• Ensure queries are answered promptly and to the customer’s satisfaction.
• Address customer concerns via email, chat, or social channels and offer best solutions.
• Escalate complaints to the Operations Supervisor and ensure timely resolutions.

Skills

BPO experience

English and Spanish

Communication

Interpersonal skills

Problem solving

Education

High school diploma

Job description

Unifin, Inc is seeking a Banking Customer Service Representative for a seasonal role with remote-work options in the United States. You will handle inbound calls in a Financial/Banking environment with a focus on empathy and timely resolutions.

You must be fluent in English and Spanish, have at least 1 year of BPO experience, and demonstrate strong communication and problem-solving skills. High school diploma required; capable of handling escalations and remittances.