Bilingual Banking Support Specialist (Spanish/English) — Remote

Unifin, Inc.; Texas; Remote; USD 21,000 - 28,000; Full time

Job summary

Unifin, Inc. is a BPO company actively recruiting a Banking Customer Service Representative who is fluent in English and Spanish.

The role focuses on inbound calls, handling inquiries and complaints within a Financial/Bank Services setting, and delivering empathetic, professional service. The position emphasizes timely resolutions, accurate information, and effective communication across channels such as email, chat, and social media.

Qualifications

• At least 1 year of BPO experience.
• Fluent in English and Spanish.
• Strong interpersonal and communication skills.
• Ability to handle escalations and disputes.

Responsibilities

• Handle inbound calls from customers in a Financial/Bank Services environment.
• Maintain a positive and professional attitude and resolve service problems.
• Ensure queries are answered timely and to the customer's satisfaction.
• Escalate complaints when needed and document information accurately.
• Provide solutions via email, chat, or social channels.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Problem solving

Education

High school diploma

Job description

Unifin, Inc. is a BPO company actively recruiting a Banking Customer Service Representative who is fluent in English and Spanish.

The role focuses on inbound calls, handling inquiries and complaints within a Financial/Bank Services setting, and delivering empathetic, professional service. The position emphasizes timely resolutions, accurate information, and effective communication across channels such as email, chat, and social media.