Bilingual (Spanish & English): Customer Service Representative - Seasonal (Fully Remote)

Unifin Inc; United States; Remote; USD 19,000 - 30,000; Full time

Job summary

Unifin Inc is hiring a customer service associate to support clients in a banking/financial services environment. You will handle inbound calls and work toward rapid resolution of issues to ensure customer satisfaction.

This remote, work-from-home role requires strong interpersonal, probing, and problem-solving skills, plus fluency in English and Spanish. You will communicate across email, chat, and social channels to address concerns and maintain service excellence.

Qualifications

• At least 1 year of BPO experience and finished high school education.
• Strong interpersonal, probing, and problem-solving skills.
• Fluent in both English and Spanish.

Responsibilities

• Handle inbound calls from customers in a banking/financial services environment.
• Resolve service problems and ensure customer satisfaction.
• Use email, chat, or social channels to address concerns.

Skills

BPO experience

Interpersonal skills

Problem-solving

English fluency

Spanish fluency

Education

High school diploma

Job description

• Handle inbound calls from customers in a banking/financial services environment.
• Resolve service problems and ensure customer satisfaction.
• Use email, chat, or social channels to address concerns.

About You:

• At least 1 year of BPO experience and finished high school education.
• Strong interpersonal, probing, and problem-solving skills.
• Fluent in both English and Spanish.

Work from Home Requirements:

• Laptop or desktop with 2.0 GHz processor, 16GB RAM, and 256GB HD space.
• USB headset with noise-canceling and hardwired internet (10mbps download/2mbps upload).

Why Unifin:

• Opportunities for growth based on merit and performance.
• Join a talented team dedicated to company and personal success.

Unifin Inc

Unifin Inc is a BPO company operating in North America, Latin America, and the Asia Pacific region. The company fosters a start-up culture with unlimited growth opportunities, supporting employees through mentoring and merit-based promotions.