Seasonal Receptionist & Client Services

H&R Block, Inc.; Decatur (IN); On-site; USD 18,000 - 25,000; Full time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. The role focuses on delivering outstanding service and coordinating scheduling to meet client preferences.

Ideal candidates bring prior customer service experience, strong organizational skills, and proficiency with Microsoft Office. This seasonal position supports office operations, including maintaining a welcoming reception area and

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients' needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Time management

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. The role focuses on delivering outstanding service and coordinating scheduling to meet client preferences.

Ideal candidates bring prior customer service experience, strong organizational skills, and proficiency with Microsoft Office. This seasonal position supports office operations, including maintaining a welcoming reception area and