Seasonal Client Service Specialist & Receptionist

H&R Block, Inc.; Shamokin (Northumberland County); On-site; USD 18,000 - 24,000; Full time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist to welcome clients, answer calls, and connect them with the right tax professional.

You will schedule appointments and ensure clients' needs are met in person, over the phone, or virtually, while keeping the office organized and welcoming. Ideal candidates have experience in fast-paced customer service, strong time-management, and proficiency with Microsoft Office.

Qualifications

• Experience in a fast-paced customer service environment.
• Strong organizational and time-management skills.
• Ability to multi-task and handle multiple client requests.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients and manage appointments as requested by clients.
• Help ensure all clients' needs are met during service in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multitasking

Phone etiquette

Organizational skills

Education

HS Diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist to welcome clients, answer calls, and connect them with the right tax professional.

You will schedule appointments and ensure clients' needs are met in person, over the phone, or virtually, while keeping the office organized and welcoming. Ideal candidates have experience in fast-paced customer service, strong time-management, and proficiency with Microsoft Office.