Seasonal Luxury Client Services Advisor

Celine; New York (NY); Hybrid; USD 30,000 - 36,000; Full time

Benefits offered by this job

Employee discounts

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Job summary

CELINE seeks a seasonal Client Service Advisor to join the Omnichannel client services team from October 2026 to January 2027. You will manage clients' requests across phone, email, chat, and social media, delivering personalized service for iconic products and Maison categories.

You will assist online orders, uphold company policies, resolve issues across digital and store touchpoints, and support operations like fraud review and refunds.

Qualifications

• Experience in customer service or retail; luxury experience is a plus.
• Fluent in English and comfortable communicating across channels.
• Proficient with standard office software and POS systems.

Responsibilities

• Answer client inquiries via phone, email, chat, and social media.
• Provide personalized advice on iconic CELINE products and categories.
• Assist clients with online orders and contribute to revenue goals.
• Maintain client files following company policies and standards for omni-channel service.
• Resolve client issues and complaints across digital and store touchpoints.
• Support operational tasks such as fraud review and refunds.

Skills

Customer service

Retail luxury

English fluency

MS Office

POS systems

Tools

POS platforms

MS Office

Job description

CELINE seeks a seasonal Client Service Advisor to join the Omnichannel client services team from October 2026 to January 2027. You will manage clients' requests across phone, email, chat, and social media, delivering personalized service for iconic products and Maison categories.

You will assist online orders, uphold company policies, resolve issues across digital and store touchpoints, and support operations like fraud review and refunds.