Client Services Advisor (Seasonal)

Brobston Group LLC; New York (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

Brobston Group LLC in New York seeks a Seasonal Client Services Advisor for the Omnichannel Client Services team from October 2026 to January 2027. You will handle client inquiries and provide personalized fashion advice across digital and in-store touchpoints.

Fluent English with strong phone communication and a passion for luxury fashion is required. Weekend availability and familiarity with POS systems and omni-channel tools are a plus. This role emphasizes exceptional client experiences.

Qualifications

• Experience in customer service or retail; luxury experience is a plus.
• Fashion-focused with knowledge of trends.
• Excellent phone communication and client-centric mindset.

Responsibilities

• Respond to client inquiries via phone, email, chat, and social media.
• Provide product knowledge and service across Maison categories.
• Assist clients with online orders and contribute to revenue goals.
• Manage client files per company policies.
• Resolve client issues across digital and store channels.
• Support fraud review, ASQ claims, and refunds.

Skills

Customer service

Luxury retail experience

Phone communication

Omni-channel tools

Tools

Microsoft Office

POS systems

Omni-channel tools

Job description

Summary

Seasonal Client Services Advisor within the Omnichannel Client Services team, responsible for managing client requests across digital and store touchpoints from October 2026 to January 2027. Acts as an ambassador of the Maison by providing personalized advice, assisting with online orders, and ensuring a seamless omni-channel client experience.

Responsibilities

• Respond to client inquiries via phone, email, chat, and social media.
• Provide personalized product knowledge and service across the Maison’s categories.
• Assist clients with online orders and contribute to meeting revenue goals.
• Manage client files in compliance with company policies and standards.
• Handle and resolve client claims, issues, and complaints across digital and store channels.
• Support operational tasks such as fraud review, ASQ claims, and refund processing.

Requirements

• Experience in customer service or retail; luxury experience is a plus.
• Passion for fashion and up-to-date knowledge of trends.
• Client-centric, solution-oriented, and professional communication skills, especially by phone.
• Flexible availability, including weekends and varied operating hours.
• Proficiency with basic computer applications (Microsoft Office, POS platforms) and omni-channel tools.
• Fluent in English; bilingual candidates are a plus.