Omnichannel Client Services Specialist - Seasonal

Brobston Group LLC; New York (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

Brobston Group LLC in New York seeks a Seasonal Client Services Advisor for the Omnichannel Client Services team from October 2026 to January 2027. You will handle client inquiries and provide personalized fashion advice across digital and in-store touchpoints.

Fluent English with strong phone communication and a passion for luxury fashion is required. Weekend availability and familiarity with POS systems and omni-channel tools are a plus. This role emphasizes exceptional client experiences.

Qualifications

• Experience in customer service or retail; luxury experience is a plus.
• Fashion-focused with knowledge of trends.
• Excellent phone communication and client-centric mindset.

Responsibilities

• Respond to client inquiries via phone, email, chat, and social media.
• Provide product knowledge and service across Maison categories.
• Assist clients with online orders and contribute to revenue goals.
• Manage client files per company policies.
• Resolve client issues across digital and store channels.
• Support fraud review, ASQ claims, and refunds.

Skills

Customer service

Luxury retail experience

Phone communication

Omni-channel tools

Tools

Microsoft Office

POS systems

Omni-channel tools

Job description

Brobston Group LLC in New York seeks a Seasonal Client Services Advisor for the Omnichannel Client Services team from October 2026 to January 2027. You will handle client inquiries and provide personalized fashion advice across digital and in-store touchpoints.

Fluent English with strong phone communication and a passion for luxury fashion is required. Weekend availability and familiarity with POS systems and omni-channel tools are a plus. This role emphasizes exceptional client experiences.