CLIENT SERVICES ADVISOR (SEASONAL)

Celine; New York (NY); Hybrid; USD 30,000 - 36,000; Full time

Benefits offered by this job

Employee discounts

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Job summary

CELINE seeks a seasonal Client Service Advisor to join the Omnichannel client services team from October 2026 to January 2027. You will manage clients' requests across phone, email, chat, and social media, delivering personalized service for iconic products and Maison categories.

You will assist online orders, uphold company policies, resolve issues across digital and store touchpoints, and support operations like fraud review and refunds.

Qualifications

• Experience in customer service or retail; luxury experience is a plus.
• Fluent in English and comfortable communicating across channels.
• Proficient with standard office software and POS systems.

Responsibilities

• Answer client inquiries via phone, email, chat, and social media.
• Provide personalized advice on iconic CELINE products and categories.
• Assist clients with online orders and contribute to revenue goals.
• Maintain client files following company policies and standards for omni-channel service.
• Resolve client issues and complaints across digital and store touchpoints.
• Support operational tasks such as fraud review and refunds.

Skills

Customer service

Retail luxury

English fluency

MS Office

POS systems

Tools

POS platforms

MS Office

Job description

Symbol of elegance and authentic luxury with its sophisticated and timeless Collections, CELINE is a French Leather-Goods and Couture House, driven by a strong artistic and holistic vision. CELINE’s ambition is to be one of the most iconic luxury brands worldwide.

To make this vision a reality we are looking for agile, passionate and authentic personalities who are eager to evolve in a highly creative and challenging environment.

YOUR WORK ENVIRONMENT

Celine is looking for a seasonal Client Service Advisor who is passionate about fashion and innovation. This role is within the Client Service Center department. This will be a seasonal assignment from October 2026 to January 2027.

As part of the Omnichannel client services team and in compliance with the company’s policies, this role acts as a true ambassador of the Maison: in charge of taking in, managing, and processing clients’ requests in an omni-channel environment across digital and store touchpoints.

YOUR IMPACT

• Answer clients’ requests through different communication channels (phone, email, chat, social media).
• Offer personalized advice and service through your knowledge of all iconic products and the Maison’s categories.
• Assist clients with their online orders and meet revenue goals.
• Comply with company golden rules, policies, and standards when managing client files and information to guarantee a seamless and outstanding omni-channel experience.
• Handle and resolve clients’ claims, issues, concerns, and complaints (digital and store).
• Support operational functions (e.g., fraud review, ASQ claims, refund processing, etc.).

KEYS FOR SUCESS

• Passionate about fashion, knowledgeable, and up-to-date on the latest trends.
• Experience in customer service or retail (luxury experience is a plus).
• Client-centric and truly motivated to provide an exceptional client experience.
• Solution-oriented and proactive.
• Polished and professional demeanor that translates easily over the phone.
• A team player with a genuine desire to connect with people.
• Due to the operating hours of our omni-presence, must have flexible working days and hours, including weekends.
• Experienced and comfortable with all basic computer skills and applications (Microsoft Office suite, POS platforms, etc.).
• Fluent in English (bilingual is a plus).

Our Commitment

CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.

We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.

CELINE recruits and recognizes all types of talent and singularities

The compensation for this position ranges from $22 to $26 hourly. The rate of pay offered will be dependent upon the candidate’s relevant skills and experience. In addition, there is a comprehensive benefits package including medical, dental, vision, short- and long-term disability, various paid time off programs, employee discounts/perks, and a retirement plan with employer contribution.