Seasonal IT Client Support Analyst: Fast-Response Helpdesk

CliftonLarsonAllen LLP; Indianapolis (IN); On-site; USD 25,000 - 33,000; Full time

Job summary

CLA is seeking a Seasonal IT Client Support Analyst to join our Information Technology team in Indianapolis, Indiana. The role starts in December 2026 and lasts through April 2027, focusing on client support and IT issue resolution.

You will handle chat requests, troubleshoot login and navigation issues, and document activities in our incident management system, collaborating with colleagues while delivering high-quality customer service.

Qualifications

• Minimum 1 year experience working in customer service and providing IT support.
• High school diploma or equivalent.

Responsibilities

• Respond to chat support requests from CLA clients and Internal CLA members.
• Troubleshoot and resolve basic log-in and application navigation issues.
• Log detailed activities, and track requests utilizing an incident management database.
• Be able to work independently as well as in a team setting by sharing support experiences and issues.
• Cultivate a working knowledge of IT ticketing system and chat support.
• Demonstrate strong verbal and written communication skills.
• Strong customer service skills.

Skills

IT support

Customer service

Communication skills

Education

High school diploma or equivalent

Tools

Ticketing system

Job description

CLA is seeking a Seasonal IT Client Support Analyst to join our Information Technology team in Indianapolis, Indiana. The role starts in December 2026 and lasts through April 2027, focusing on client support and IT issue resolution.

You will handle chat requests, troubleshoot login and navigation issues, and document activities in our incident management system, collaborating with colleagues while delivering high-quality customer service.