Seasonal In-Person Front Desk & Client Services Pro

H&R Block, Inc.; Lathrup Village (MI); On-site; USD 19,000 - 25,000; Full time

Job summary

H&R Block, Inc. in Detroit-area offices seeks a seasonal Client Service Professional to warmly greet clients, manage front-desk tasks, and support daily office operations. You will coordinate appointments, assist tax professionals, and help ensure a professional, organized client experience.

This in-person role emphasizes client service excellence, confidentiality, and teamwork, with opportunities to grow into tax preparation or leadership during peak tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for client interaction.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Multitasking

Communication

Team collaboration

Attention to detail

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Detroit-area offices seeks a seasonal Client Service Professional to warmly greet clients, manage front-desk tasks, and support daily office operations. You will coordinate appointments, assist tax professionals, and help ensure a professional, organized client experience.

This in-person role emphasizes client service excellence, confidentiality, and teamwork, with opportunities to grow into tax preparation or leadership during peak tax season.