Seasonal Client Concierge — Front Desk (In-Person)

H&R Block, Inc.; Detroit (MI); On-site; USD 18,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Tax season schedule

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to warmly greet clients and manage daily scheduling in a Detroit office. You will support tax professionals, handle check-in, scanning, and document organization to ensure a smooth client experience.

This in-person role requires strong interpersonal skills, multitasking ability, and availability to work evenings and weekends during tax season. Training is provided to build expertise and future growth opportunities.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer tools (Office, Teams, scheduling).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Computer proficiency

Scheduling systems

Education

High school diploma / GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to warmly greet clients and manage daily scheduling in a Detroit office. You will support tax professionals, handle check-in, scanning, and document organization to ensure a smooth client experience.

This in-person role requires strong interpersonal skills, multitasking ability, and availability to work evenings and weekends during tax season. Training is provided to build expertise and future growth opportunities.