Seasonal Headliner Experience & Ground Control

Insomniac Holdings, LLC; Orlando (FL); On-site; USD 23,000 - 28,000; Part time

Job summary

Insomniac is seeking a Ground Control and Headliner Experience Team Member to deliver an exceptional attendee experience at live events in Orlando. You will assist headliners, support crowd management and help ensure safety and smooth operations.

The role requires energy, strong customer service, and ability to work during evenings, weekends, and holidays. You will operate radios, coordinate with Ground Control and Headliner Experience teams, and help attendees understand event guidelines.

Qualifications

• Customer service‑related work experience is preferred.
• Experience using radios and ability to work under pressure in stressful environments is required.
• Energetic and focused personality with initiative, able to manage multiple assignments and deadlines.
• Able to interact professionally with all levels and de‑escalate situations.

Responsibilities

• Welcome attendees at entrances and make everyone aware of Ground Control’s presence and purpose
• Abide by assigned shift schedule, pump water at the free water refill stations and patrol the event zones at correct times with assigned group mates
• Learn how to operate a two‑way radio and perform emergency medical calls
• Listen attentively to the radio and respond immediately to specific calls and requests
• Assist distressed individuals when they are in need of a helping hand
• Memorize information provided by the event website, festival guide and staff guide to share with attendees
• Understand evacuation procedures and locate safe refuge locations prior to the opening of each show
• Provide support at entrance areas using megaphones to assist Headliners with directional support

Skills

Customer service

Radio communications

Work under pressure

Job description

Insomniac is seeking a Ground Control and Headliner Experience Team Member to deliver an exceptional attendee experience at live events in Orlando. You will assist headliners, support crowd management and help ensure safety and smooth operations.

The role requires energy, strong customer service, and ability to work during evenings, weekends, and holidays. You will operate radios, coordinate with Ground Control and Headliner Experience teams, and help attendees understand event guidelines.