Ground Control & Headliner Experience Lead

Live Nation; Orlando (FL); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Salary information at $17–$20 per hour

Job summary

Insomniac is seeking a Ground Control and Headliner Experience Team Member to welcome headliners and ensure Ground Control’s presence at entrances. You will follow assigned shift schedules, operate two-way radios, and assist attendees with clear, helpful communication during events to maintain top-tier experiences.

This role requires staying calm under pressure, standing for extended periods, and the ability to lift up to 20 lbs. Travel to events on holidays, evenings and weekends is required.

Qualifications

• Customer service experience preferred.
• Experience using radios and ability to work under pressure is required.
• Must interact professionally with all individuals and de-escalate situations.

Responsibilities

• Welcome headliners at entrances and establish Ground Control presence.
• Operate two-way radios and respond to emergency and informational calls.
• Assist distressed attendees and provide directions using event guides and signage.
• Share event information with attendees and ensure safety procedures are understood.
• Support at entrance areas using megaphones for crowd direction.

Skills

Customer service

Radio operation

De-escalation

Multitasking

Tools

Radios

Job description

Insomniac is seeking a Ground Control and Headliner Experience Team Member to welcome headliners and ensure Ground Control’s presence at entrances. You will follow assigned shift schedules, operate two-way radios, and assist attendees with clear, helpful communication during events to maintain top-tier experiences.

This role requires staying calm under pressure, standing for extended periods, and the ability to lift up to 20 lbs. Travel to events on holidays, evenings and weekends is required.