Headliner Experience & Ground Control Specialist

Insomniac Music Group; Miami (FL); On-site; USD 23,000 - 28,000; Full time

Job summary

Insomniac is seeking a Ground Control and Headliner Experience Team Member to deliver exceptional attendee experiences at events. You will report to Ground Control and Headliner Experience Managers and support headliners throughout shows.

Responsibilities include welcoming attendees, radio communication, emergency responses, and crowd guidance. The role requires travel for events, flexibility for evenings and weekends, and ability to handle high-energy environments.

Qualifications

• Customer service-related work experience is preferred.
• Experience using radios and ability to work under pressure in stressful environments is required.
• Energetic and focused personality with initiative and ability to manage deadlines.
• Must be able to interact professionally and de-escalate situations.
• Physically able to stand for up to four hours, walk long distances, lift up to 20 lbs, and walk stairs.
• Willing to travel to events during holidays, evenings and weekends.

Responsibilities

• Welcome attendees at entrances and make Ground Control's presence known.
• Operate two-way radios and respond to urgent calls.
• Assist distressed individuals and memorize event information for attendees.
• Understand evacuation procedures and locate safe refuge locations.
• Provide crowd support at entrances with directional guidance.

Skills

Customer service

Radio operation

De-escalation

Physical stamina

Team coordination

Tools

Two-way radio

Job description

Insomniac is seeking a Ground Control and Headliner Experience Team Member to deliver exceptional attendee experiences at events. You will report to Ground Control and Headliner Experience Managers and support headliners throughout shows.

Responsibilities include welcoming attendees, radio communication, emergency responses, and crowd guidance. The role requires travel for events, flexibility for evenings and weekends, and ability to handle high-energy environments.