Headliner Experience & Ground Control Associate

Insomniac Events; George (WA); On-site; USD 2,342,000 - 2,755,000; Full time

Job summary

Insomniac is hiring a Ground Control and Headliner Experience Team Member to ensure an exceptional attendee experience for headliners at our events. You will report to Ground Control and Headliner Experience Managers and help deliver a safe, engaging environment.

The role requires stamina, radio operation, and the ability to de-escalate situations while assisting attendees. You’ll work evenings and weekends and may travel to events during holidays.

Qualifications

• Customer service experience preferred.
• Experience using radios and ability to work under pressure in stressful environments required.
• Energetic and focused personality with initiative to manage multiple tasks and deadlines.
• Ability to interact professionally with all levels and de-escalate situations.

Responsibilities

• Welcome attendees at entrances and establish Ground Control presence.
• Operate and monitor two-way radios; respond to calls and requests.
• Assist distressed individuals and provide a helping hand when needed.
• Share event information from guides with attendees.
• Understand evacuation procedures and locate safe refuges before show openings.
• Provide directional support at entrance areas using megaphones.

Skills

Customer service

Radios operation

De-escalation

Stamina

Safety awareness

Initiative

Stress management

Tools

Two-way radio

Job description

Insomniac is hiring a Ground Control and Headliner Experience Team Member to ensure an exceptional attendee experience for headliners at our events. You will report to Ground Control and Headliner Experience Managers and help deliver a safe, engaging environment.

The role requires stamina, radio operation, and the ability to de-escalate situations while assisting attendees. You’ll work evenings and weekends and may travel to events during holidays.