Seasonal Ground Control & Headliner Experience

Live Nation, Inc; Orlando (FL); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Healthcare benefits

Employee ticketing program

Vacation time

Job summary

Insomniac is seeking a Ground Control and Headliner Experience Team Member to deliver an exceptional experience to headliners and attendees at live events in Orlando. You will report to Ground Control and Headliner Experience Managers and support various on-site operations.

The role requires strong customer service, radio communication skills, the ability to stay composed under pressure, and the stamina to work in loud, dynamic environments.

Qualifications

• Customer service experience preferred.
• Experience using radios and ability to work under pressure.
• Energetic, proactive with ability to handle multiple tasks.
• Professional interaction with all people and de-escalation skills.
• Ability to stand for up to four hours and lift up to 20 lbs.

Responsibilities

• Welcome attendees at entrances and make everyone aware of Ground Control’s presence and purpose.
• Abide by assigned shift schedule, pump water at the free water refill stations and patrol the event zones at correct times with assigned group mates.
• Learn how to operate a two-way radio and perform emergency medical calls.
• Listen attentively to the radio and respond immediately to specific calls and requests.
• Assist distressed individuals when they are in need of a helping hand.
• Memorize information provided by the event website, festival guide and staff guide to share with attendees.
• Understand evacuation procedures and locate safe refuge locations prior to the opening of each show.
• Provide support at entrance areas using megaphones to assist Headliners with directional support.

Skills

Customer service

Radio operation

De-escalation

Multitasking

Stamina

Lifting 20lbs

Tools

Walkie-talkies

Job description

Insomniac is seeking a Ground Control and Headliner Experience Team Member to deliver an exceptional experience to headliners and attendees at live events in Orlando. You will report to Ground Control and Headliner Experience Managers and support various on-site operations.

The role requires strong customer service, radio communication skills, the ability to stay composed under pressure, and the stamina to work in loud, dynamic environments.