Headliner Experience & Ground Control — Seasonal Event Team

Insomniac Holdings, LLC; San Bernardino (CA); On-site; USD 23,000 - 28,000; Part time

Benefits offered by this job

Healthcare

Vacation

Retirement benefits

Tuition reimbursement

Student loan repayment

Paid caregiver leave

Employee ticket program

Job summary

Insomniac is seeking a Ground Control and Headliner Experience Team Member to deliver an exceptional headliner experience at events. You will report to Ground Control and Headliner Experience Managers and support entrances, safety, and crowd flow.

You must be comfortable working in loud, dynamic environments, able to stand for hours, lift up to 20 lbs, and operate a two-way radio to coordinate with staff. Travel to events during holidays, evenings, and weekends is required.

Qualifications

• Customer service-related work experience is preferred.
• Experience using radios and ability to work under pressure in stressful environments is required.
• Energetic and focused personality with a demonstrated ability to take initiative and manage deadlines.
• Able to interact professionally and de-escalate situations.
• Stand for up to four hours and walk long distances; lift up to 20lbs; stairs climbing.

Responsibilities

• Welcome attendees at entrances and make Ground Control visible.
• Follow shift schedule, pump water at refill stations, patrol zones with team.
• Learn to operate a two-way radio and perform emergency medical calls.
• Listen to radio and respond to calls and requests promptly.
• Assist distressed individuals when needed.
• Share festival information with attendees from guides and websites.
• Understand evacuation procedures and locate safe refuges.
• Provide support at entrances using megaphones for headliners.

Skills

Customer service

Radio communications

De-escalation

Interpersonal skills

Stamina

Team coordination

Multitasking

Public safety awareness

Tools

Two-way radio

Job description

Insomniac is seeking a Ground Control and Headliner Experience Team Member to deliver an exceptional headliner experience at events. You will report to Ground Control and Headliner Experience Managers and support entrances, safety, and crowd flow.

You must be comfortable working in loud, dynamic environments, able to stand for hours, lift up to 20 lbs, and operate a two-way radio to coordinate with staff. Travel to events during holidays, evenings, and weekends is required.