Headliner Experience & Ground Control Crew

Insomniac Holdings, LLC; Orlando (FL); On-site; USD 23,000 - 28,000; Full time

Job summary

Insomniac is seeking a Ground Control and Headliner Experience Team Member to deliver an exceptional experience to headliners at events. You will report to Ground Control and Headliner Experience Managers and support entrances and safety operations.

Responsibilities include operating radios, assisting attendees, and ensuring safety procedures and evacuation plans are followed. Must be able to stand for long periods and lift up to 20lbs, with flexible hours including evenings and weekends.

Qualifications

• Customer service-related work experience is preferred.
• Experience using radios and ability to work under pressure in stressful environments is required.
• Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
• Must be able to professionally interact with all levels of individuals in a courteous manner and de‑escalate situations before they become unpleasant.
• Must be able to stand on your feet for up to four hours at a time and walk long distances.
• Must be able to lift up to 20lbs
• Must be able to walk up/down stairs.

Responsibilities

• Welcome attendees at entrances and make everyone aware of Ground Control’s presence and purpose
• Abide by assigned shift schedule, pump water at the free water refill stations and patrol the event zones at correct times with assigned group mates
• Learn how to operate a two-way radio and perform emergency medical calls
• Listen attentively to the radio and respond immediately to specific calls and requests
• Assist distressed individuals when they are in need of a helping hand
• Memorize information provided by the event website, festival guide and staff guide to share with attendees
• Understand evacuation procedures and locate safe refuge locations prior to the opening of each show
• Provide support at entrance areas using megaphones to assist Headliners with directional support

Skills

Customer service

Radio operation

Work under pressure

De-escalation

Stamina

Lifting 20lbs

Stairs navigation

Job description

Insomniac is seeking a Ground Control and Headliner Experience Team Member to deliver an exceptional experience to headliners at events. You will report to Ground Control and Headliner Experience Managers and support entrances and safety operations.

Responsibilities include operating radios, assisting attendees, and ensuring safety procedures and evacuation plans are followed. Must be able to stand for long periods and lift up to 20lbs, with flexible hours including evenings and weekends.