Seasonal Guest Experience Leader

lululemon; San Mateo (CA); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Health & dental benefits

Paid time off

401(k) plan matching

Employee discount

Fitness & yoga classes

Career development programs

Job summary

lululemon is seeking a Guest Experience Lead to ensure an exceptional in-store experience. As part of the store leadership team, you will drive performance on the floor through guest education and achieving daily sales targets.

You will participate in hiring, coach team members, and lead by example as Supervisor on Duty, creating an inclusive, high‑energy environment for guests and staff alike.

Qualifications

• 1 year retail or customer experience
• Some experience in leading, mentoring, or delegating with others
• Flexible with schedule including weekends and holidays

Responsibilities

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess guest connection and provide technical product education to guests when needed.
• Move dynamically and lead from the floor as Supervisor on Duty to support the business, team, and guests.
• Open and close the store according to procedures and maintain store readiness.
• Review daily metrics and motivate the team to achieve sales goals.
• Participate in talent processes, including recruitment, onboarding, and training.
• Provide direct feedback and coaching to team members to support development.
• Foster a respectful, inclusive team environment and collaborative atmosphere.

Skills

Retail experience

Customer service

Leadership experience

Education

High school diploma/GED/equivalent

Job description

lululemon is seeking a Guest Experience Lead to ensure an exceptional in-store experience. As part of the store leadership team, you will drive performance on the floor through guest education and achieving daily sales targets.

You will participate in hiring, coach team members, and lead by example as Supervisor on Duty, creating an inclusive, high‑energy environment for guests and staff alike.