In-Store Guest Experience Leader & Coach

lululemon; Brea (CA); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Retirement plan matching

Generous employee discount

Fitness & yoga classes

Parenthood top‑up

Development course offerings

Job summary

lululemon is seeking a Guest Experience Lead to oversee in-store experience and lead the floor as part of the store leadership team. You will educate guests on product value and drive daily sales targets while guiding team performance and store operations.

The role emphasizes inclusivity, product education, and a collaborative work environment, with responsibilities spanning hiring support, coaching, and ensuring an outstanding guest connection.

Qualifications

• 1 year retail or customer experience.
• Experience leading, mentoring, or delegating with others.
• Willingness to travel to assigned store with reliable transportation

Responsibilities

• Lead from the floor to deliver exceptional guest experience.
• Provide technical product education and guidance to guests.
• Open and close the store per procedures.
• Review daily data to track sales goals and motivate the team.
• Participate in hiring, onboarding, and training.

Skills

Leadership

Guest experience

Communication

Team mentoring

Education

High school diploma or equivalent

Tools

POS systems

Job description

lululemon is seeking a Guest Experience Lead to oversee in-store experience and lead the floor as part of the store leadership team. You will educate guests on product value and drive daily sales targets while guiding team performance and store operations.

The role emphasizes inclusivity, product education, and a collaborative work environment, with responsibilities spanning hiring support, coaching, and ensuring an outstanding guest connection.