Seasonal Guest Experience Lead: Elevate Service & Inclusion

lululemon; Birmingham (AL); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Health and dental benefits

Paid time off

Retirement plan matching

Employee discount

Fitness classes

Parenthood top-up

Development courses

Mentorship programs

Job summary

lululemon is seeking a Guest Experience Lead to ensure every guest receives a quality in-store experience by delivering technical product education and aligning with the store leadership team to meet daily sales targets.

You will lead from the floor as Supervisor on Duty, participate in hiring and training, and review daily metrics, fostering an inclusive, energetic team culture in a fast-paced retail environment.

Qualifications

• 1 year retail or customer experience.
• Some experience in leading, mentoring, or delegating with others.
• Education: High school diploma/GED/equivalent, or above.
• 1 year of retail/sales leadership experience (supervisor or people management not necessary).

Responsibilities

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess the level of guest connection and technical product education, ensuring every guest receives technical product education.
• Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
• Conduct preparation activities to ensure in-store readiness for guests and ensure operational excellence of the store throughout shift.
• Open and close the store in accordance with opening and closing procedures.
• Review and interpret daily business data and metrics to track progress toward sales goals and motivate team to drive results.
• Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
• Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands-on experiences.
• Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members.

Skills

Retail experience

Customer service

Leadership experience

Communication skills

Education

High school diploma/GED/equivalent

Job description

lululemon is seeking a Guest Experience Lead to ensure every guest receives a quality in-store experience by delivering technical product education and aligning with the store leadership team to meet daily sales targets.

You will lead from the floor as Supervisor on Duty, participate in hiring and training, and review daily metrics, fostering an inclusive, energetic team culture in a fast-paced retail environment.