Seasonal Guest Experience Associate

Regal; Timberwalk at Three Oaks (FL); On-site; USD 14,000 - 21,000; Part time

Job summary

Regal Floor Staff are scheduled across Box Office, Concession, or as Ushers to ensure guests receive exceptional service. Roles include operating POS, promoting premium experiences, and ensuring compliance with MPAA ratings and dress code.

Candidates should have cast certification and be able to work in a dynamic theatre environment, with strong communication and team collaboration skills.

Qualifications

• Completion of cast certification program as a cast member and box office cashier is required.
• If serving alcohol, complete legally required state/local training and obtain the certificate.
• Excellent public speaking and listening, and clear responses to guests.
• Strong verbal and written communication with guests, co-workers and management.
• Ability to perform in a fast-paced theatre environment.

Responsibilities

• Operate POS system, ensure accurate cash handling and payments.
• Upsell Premium Viewing Experience and promote Regal Crown Club.
• Direct guests to auditoriums and manage crowd flow.
• Inspect bags when applicable and enforce MPAA rating system.
• Perform theatre cleaning, restroom and lobby maintenance.
• Assist with opening/closing duties as assigned.

Skills

Public speaking

Communication

Customer service

Teamwork

Multitask ability

Education

Cast certification program

Job description

Regal Floor Staff are scheduled across Box Office, Concession, or as Ushers to ensure guests receive exceptional service. Roles include operating POS, promoting premium experiences, and ensuring compliance with MPAA ratings and dress code.

Candidates should have cast certification and be able to work in a dynamic theatre environment, with strong communication and team collaboration skills.