Theater Guest Experience Associate

Regal; Raleigh (NC); On-site; USD 17,000 - 25,000; Full time

Job summary

Regal Entertainment Group seeks team members for Box Office, Concession, and Usher roles in multiple schedules. Responsibilities include operating POS systems, processing payments, promoting Regal Crown Club, and ensuring adherence to MPAA ratings and company policies.

The position requires completion of a cast certification program and willingness to obtain any state-required alcohol training if applicable. Attendance, safety, and clean facilities are emphasized.

Qualifications

• Ability to operate POS systems and handle cash with accuracy.
• Excellent guest service and communication skills.
• Willingness to train and follow Regal policies.

Responsibilities

• Box Office: operate POS, handle cash, process tickets and passes.
• Concession: manage cash drawer, stock, and food safety compliance.
• Usher: tear tickets, guide guests, monitor safety and seating.

Skills

Customer service

POS systems

Cash handling

Upselling

Communication

Public speaking

Education

Cast certification program

Job description

Regal Entertainment Group seeks team members for Box Office, Concession, and Usher roles in multiple schedules. Responsibilities include operating POS systems, processing payments, promoting Regal Crown Club, and ensuring adherence to MPAA ratings and company policies.

The position requires completion of a cast certification program and willingness to obtain any state-required alcohol training if applicable. Attendance, safety, and clean facilities are emphasized.