Festival Ground Control & Headliner Experience Team Member

Insomniac Music Group; San Bernardino (CA); Presencial; USD 23.000 - 28.000; Jornada completa

Descripción de la vacante

Insomniac is seeking a Ground Control and Headliner Experience Team Member to deliver exceptional experiences to headliners and attendees at events. The role reports to Ground Control and Headliner Experience Managers, supporting safety, crowd flow, and guest services.

Ideal candidates bring strong customer service experience, ability to work under pressure, and readiness to travel to events during evenings and weekends.

Formación

• Customer service experience preferred.
• Experience using radios and ability to work under pressure.
• Energetic and focused, capable of handling multiple tasks with deadlines.
• Professional interaction with all levels and de-escalation skills.

Responsabilidades

• Welcome attendees at entrances and announce Ground Control presence.
• Follow shift schedule, hydrate attendees at water stations, patrol zones.
• Learn to operate a two-way radio and perform emergency medical calls.
• Respond promptly to radio calls and assist distressed individuals.
• Share information from guides with attendees and explain evacuations.
• Support headliners with directional guidance using megaphones.

Conocimientos

Customer service

Radios operation

De-escalation

Multitasking

Herramientas

Two-way radio

Descripción del empleo

Insomniac is seeking a Ground Control and Headliner Experience Team Member to deliver exceptional experiences to headliners and attendees at events. The role reports to Ground Control and Headliner Experience Managers, supporting safety, crowd flow, and guest services.

Ideal candidates bring strong customer service experience, ability to work under pressure, and readiness to travel to events during evenings and weekends.