Seasonal Front Desk Specialist - Client Care & Tax Office

H&R Block, Inc.; Seattle (WA); On-site; USD 29,000 - 37,000; Full time

Job summary

H&R Block in Seattle is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage scheduling, and support daily office operations. This in-person role offers training and the chance to move into tax preparation or leadership.

You will answer phones, match clients with the right tax professional, handle check-ins, and maintain a tidy office. The position emphasizes confidentiality, teamwork, and strong communication.

Qualifications

• Must have experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for professional client interactions.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools (Microsoft Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members for seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal communication

Multitasking

Attention to detail

Office software

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Seattle is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage scheduling, and support daily office operations. This in-person role offers training and the chance to move into tax preparation or leadership.

You will answer phones, match clients with the right tax professional, handle check-ins, and maintain a tidy office. The position emphasizes confidentiality, teamwork, and strong communication.