Seasonal Front Desk & Client Service Specialist

H&R Block, Inc.; University Place (WA); On-site; USD 24,000 - 37,000; Full time

Job summary

H&R Block, Inc. in University Place, WA seeks a seasonal Client Service Professional / Receptionist to be the friendly face of the office. You will greet clients, manage scheduling, and support daily operations alongside tax professionals in person.

The role offers training and potential growth into tax preparation or office leadership. Strong interpersonal skills, multitasking, and basic software proficiency (MS Office, Teams, scheduling systems) are required, with evenings/weekends during tax

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; ability to collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Computer skills

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in University Place, WA seeks a seasonal Client Service Professional / Receptionist to be the friendly face of the office. You will greet clients, manage scheduling, and support daily operations alongside tax professionals in person.

The role offers training and potential growth into tax preparation or office leadership. Strong interpersonal skills, multitasking, and basic software proficiency (MS Office, Teams, scheduling systems) are required, with evenings/weekends during tax