Seasonal Front Desk & Client Service Specialist

H&R Block, Inc.; Gig Harbor (WA); On-site; USD 24,000 - 37,000; Full time

Job summary

H&R Block in Tacoma, WA is seeking a Seasonal Client Service Professional / Receptionist to greet clients, manage check-ins, and support daily office operations with a friendly, professional tone. You will answer calls, schedule appointments, and pair clients with the right tax professional, collaborating with a team of tax professionals.

This on-site role offers training and potential growth into tax preparation or office leadership.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Proficient with Microsoft Office, Teams, and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake processes, including documenting and organizing materials.
• Maintain the office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Fast-paced environment

Interpersonal communication

Multitasking

Organizational skills

Office software

Evenings and weekends

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Tacoma, WA is seeking a Seasonal Client Service Professional / Receptionist to greet clients, manage check-ins, and support daily office operations with a friendly, professional tone. You will answer calls, schedule appointments, and pair clients with the right tax professional, collaborating with a team of tax professionals.

This on-site role offers training and potential growth into tax preparation or office leadership.