Seasonal Front Desk Pro — Welcoming Client Concierge

H&R Block, Inc.; Falcon (CO); On-site; USD 21,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Career growth opportunities

Job summary

H&R Block, Inc. in Colorado Springs is seeking a seasonal Client Service Professional / Receptionist to warmly welcome clients, manage scheduling, and support daily office operations in person.

You will greet clients, route them to the right tax professional, handle check-ins, maintain a tidy office, and collaborate with the tax team. This role offers training, potential growth into tax preparation or office leadership, and a supportive, client-focused culture.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Multitasking

Team collaboration

Customer service

Office software

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Colorado Springs is seeking a seasonal Client Service Professional / Receptionist to warmly welcome clients, manage scheduling, and support daily office operations in person.

You will greet clients, route them to the right tax professional, handle check-ins, maintain a tidy office, and collaborate with the tax team. This role offers training, potential growth into tax preparation or office leadership, and a supportive, client-focused culture.