Seasonal Client Concierge & Front Desk Pro

H&R Block, Inc.; Town of Massena (NY); On-site; USD 22,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, schedule appointments, manage check‑in and intake, and support daily operations in a busy in-person tax office during tax season.

You will collaborate with tax professionals, handle confidential client information, and maintain a clean, organized office. This role offers growth into tax preparation or leadership with training and strong team support.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Microsoft Office

Scheduling systems

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, schedule appointments, manage check‑in and intake, and support daily operations in a busy in-person tax office during tax season.

You will collaborate with tax professionals, handle confidential client information, and maintain a clean, organized office. This role offers growth into tax preparation or leadership with training and strong team support.