Seasonal Client Concierge & Front Desk Pro

H&R Block, Inc.; Golden (CO); On-site; USD 21,000 - 37,000; Full time

Benefits offered by this job

401(k) Plan

Employee Assistance Program

Virtual fitness center programs

Associate discount program

Business Travel Accident Insurance

Job summary

H&R Block, Inc. in Golden, CO seeks a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person role offers a path into tax prep or office leadership with training and team support.

Responsibilities include welcoming clients, routing to the right tax professional, handling intake, and maintaining a professional office environment while safeguarding confidential information.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; collaborate effectively with team members.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members for seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal skills

Multitasking

Attention to detail

Office software

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. in Golden, CO seeks a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person role offers a path into tax prep or office leadership with training and team support.

Responsibilities include welcoming clients, routing to the right tax professional, handling intake, and maintaining a professional office environment while safeguarding confidential information.