Seasonal Front Desk & Client Services Specialist

H&R Block, Inc.; Castle Rock (CO); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly welcome clients and support daily office operations in Colorado.

You will schedule appointments, route clients to the right tax professional, and manage check-in and document intake with confidentiality. This in-person role offers training and opportunities to grow into tax preparation or office leadership, with evenings and weekends required during tax season.

Qualifications

• Experience in a fast-paced, client-facing environment.
• Strong interpersonal and communication skills, with professional client service.
• Ability to multitask and manage priorities throughout the day.
• Excellent organizational skills and attention to detail.
• Familiarity with basic computer programs (Microsoft Office, Teams) and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and serve as the face of the office.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including document handling.
• Maintain a clean, organized office to ensure a professional client experience.
• Collaborate with tax professionals and the team to support daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Communication

Multitasking

Organization

Scheduling systems

Microsoft Office

Team collaboration

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly welcome clients and support daily office operations in Colorado.

You will schedule appointments, route clients to the right tax professional, and manage check-in and document intake with confidentiality. This in-person role offers training and opportunities to grow into tax preparation or office leadership, with evenings and weekends required during tax season.