Front Desk Concierge & Guest Services

Shoreham Hotel; New York (NY); On-site; USD 24,796 - 30,307; Full time

Job summary

Highgate Hotels in New York City is seeking a Guest Service Agent to provide attentive, courteous service during check-in, stay and checkout. You will maximize occupancy and assist with inquiries, packages and front desk duties.

The role emphasizes professionalism, accurate cash handling, and knowledge of hotel promotions and group bookings, with a focus on guest satisfaction and efficiency.

Qualifications

• Customer service experience preferred.
• Ability to stand for long shifts and perform light work.
• Willingness to learn hotel systems and front-desk procedures.

Responsibilities

• Greet and welcome guests at the Front Desk per standards.
• Operate PBX console and maintain front desk systems.
• Answer inquiries about services, hours and amenities.
• Log, deliver and manage packages and messages.
• Balance shift records and complete end-of-shift tasks.
• Assist guests with check-ins and checkouts with courtesy.

Skills

Customer service

Communication

Multitasking

Stand for long shifts

Hospitality knowledge

Education

High School diploma or equivalent

College coursework in related field helpful

Tools

Computer experience

Job description

Highgate Hotels in New York City is seeking a Guest Service Agent to provide attentive, courteous service during check-in, stay and checkout. You will maximize occupancy and assist with inquiries, packages and front desk duties.

The role emphasizes professionalism, accurate cash handling, and knowledge of hotel promotions and group bookings, with a focus on guest satisfaction and efficiency.