Front Desk Agent

CoolWorks.com - Jobs in Great Places; Mount Crested Butte (CO); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Paid sick leave

401(k) Retirement plan

Travel discounts

Job summary

Highgate Hotel is seeking a Front Desk Agent for the upcoming season to deliver attentive, courteous service at check-in, during the stay, and at checkout. The role focuses on maximizing occupancy and guest satisfaction while coordinating with hotel teams in a fast-paced environment.

Responsibilities include guest inquiries, rate awareness, and cash handling, plus operating the front desk system and maintaining orderly shift documentation.

Qualifications

• High school diploma or equivalent required.
• Computer experience required.
• Experience in a hotel or related field preferred.
• Must communicate effectively verbally and in writing with guests and staff.
• Maintain a warm, friendly demeanor at all times.
• Ability to multitask and prioritize tasks during shift.

Responsibilities

• Answer inquiries from guests regarding restaurants, transportation, and entertainment.
• Follow all cash handling and credit policies.
• Be aware of rates, packages, and promotions.
• Handle check-ins and checkouts in a friendly, efficient manner.
• Operate Front Desk computer system and maintain shift checklists.
• Balance and prepare closing paperwork per hotel standards.
• Maintain guest programs and promote promotions.
• Assist guests with safe deposit boxes.

Skills

Customer service

Communication

Multitasking

Attentive service

Professional demeanor

Education

High School diploma or equivalent

College coursework in related field (helpful)

Tools

Computer literacy

Front desk software

Job description

Overview

TheFront OfficeAgent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

This is a seasonal role for November 2026-April 2027

Benefits

• In addition to travel discounts at our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage, as well as Dental and Vision benefits to eligible full-time associates. All associates accrue paid sick leave in accordance with the Colorado Healthy Families and Workplaces Act. Paid time off plans may also be available to associates who qualify. The Retirement 401(k) Program is open to both full-time and part-time associates who qualify.

Responsibilities

• Answer inquires from guests regarding restaurants, transportation, entertainment, etc.

• Follow all cash handling and credit policies.

• Be aware of all rates, packages and special promotions as listed in the Red Book.

• Be familiar with all in-house groups.

• Be aware of closed out and restricted dates.

• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.

• Be familiar with hospitality terminology.

• Have knowledge of emergency procedures and assist as needed.

• Handle check-ins and checkouts in a friendly, efficient and courteous manner.

• Use proper two-way radio etiquette at all times when communicating with other employees.

• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.

• Be able to complete a bucket check, room rate verification report, and housekeeping report.

• Balance and prepare individual paperwork for closing of shift according to hotel standards.

• Maintain and market promotions and guest programs.

• Maintain a clean work area.

• Assist guests with safe deposit boxes.

Qualifications

• College course work in related field helpful.

• Experience in a hotel or a related field preferred.

• High School diploma or equivalent required.

• Computer experience required.

• Customer Services experience preferred.

• Maintain a warm and friendly demeanor at all times.

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

• Must be able to multitask and prioritize departmental functions to meet deadlines.

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

• Must be able to cross-train in other hotel related areas.

• Must be able to maintain confidentiality of information.

• Must be able to show initiative, including anticipating guest or operational needs.

• Perform other duties as requested by management.