Seasonal Front Desk Concierge (Client Services)

H&R Block, Inc.; Hildebran (NC); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Benefits

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage the front desk in-person.

You will schedule appointments, match clients with the right tax professional, and support daily office operations to ensure a smooth client experience. The role emphasizes confidentiality, teamwork, and orderly check-in processes, with evenings/weekends required during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Excellent interpersonal and communication skills, with professional client interaction.
• Ability to multitask and manage competing priorities.
• Strong organizational skills and attention to detail.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Communication

Multitasking

Teamwork

Attention to detail

Microsoft Office

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage the front desk in-person.

You will schedule appointments, match clients with the right tax professional, and support daily office operations to ensure a smooth client experience. The role emphasizes confidentiality, teamwork, and orderly check-in processes, with evenings/weekends required during tax season.