Seasonal Client Services Concierge

H&R Block, Inc.; West Irvine (KY); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist to greet clients, answer phones and help connect customers with the right tax professional.

You will schedule appointments and ensure every client interaction meets their needs in person, by phone, or virtually. The role emphasizes fast-paced, friendly service and close collaboration with the franchise office to maintain a welcoming environment.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficiency with Microsoft Office.

Responsibilities

• Answer phones and greet clients.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as requested.
• Ensure all client needs are met in person, over the phone or virtually.
• Maintain office cleanliness and organization with the team.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Organizational skills

Time-management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist to greet clients, answer phones and help connect customers with the right tax professional.

You will schedule appointments and ensure every client interaction meets their needs in person, by phone, or virtually. The role emphasizes fast-paced, friendly service and close collaboration with the franchise office to maintain a welcoming environment.