Seasonal Front Desk & Client Concierge

H&R Block, Inc.; New Hope (MN); On-site; USD 22,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the first point of contact for clients in-person. You will greet clients, manage check-ins, and coordinate with tax professionals to connect clients with the right service.

The role requires strong communication, multitasking, and organizational skills, with availability for evenings and weekends during tax season. This in-person position supports daily office operations and client experience.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Customer service

Multitasking

Communication

Office software

Scheduling

Teamwork

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the first point of contact for clients in-person. You will greet clients, manage check-ins, and coordinate with tax professionals to connect clients with the right service.

The role requires strong communication, multitasking, and organizational skills, with availability for evenings and weekends during tax season. This in-person position supports daily office operations and client experience.