Seasonal Front Desk & Client Service Specialist

H&R Block, Inc.; Berwick (Columbia County); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients and route them to the right tax professionals. You will handle phones, scheduling, and ensure a positive client experience in person, over the phone, or virtually.

The role emphasizes strong organization, multitasking, and Microsoft Office proficiency, with flexibility to work across locations as needed. This seasonal position offers part-time hours and on-site collaboration.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned

Skills

Customer service

Multitasking

Time management

Phone etiquette

Education

High school diploma or equivalent

Tools

MS Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients and route them to the right tax professionals. You will handle phones, scheduling, and ensure a positive client experience in person, over the phone, or virtually.

The role emphasizes strong organization, multitasking, and Microsoft Office proficiency, with flexibility to work across locations as needed. This seasonal position offers part-time hours and on-site collaboration.