Seasonal Front Desk & Client Services Specialist

H&R Block, Inc.; Rosiclare (IL); On-site; USD 21,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and match clients with tax professionals. The role focuses on delivering a warm, personalized experience and scheduling according to client preferences.

The position requires strong multitasking, organization, and computer skills, with familiarity in a fast-paced environment. This on-site role offers hourly pay and opportunities to grow with the team.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service experience

Multi-tasking

Organizational skills

Phone etiquette

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and match clients with tax professionals. The role focuses on delivering a warm, personalized experience and scheduling according to client preferences.

The position requires strong multitasking, organization, and computer skills, with familiarity in a fast-paced environment. This on-site role offers hourly pay and opportunities to grow with the team.