Seasonal Front Desk & Client Services Specialist

H&R Block, Inc.; Merritt Island (FL); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations in Merritt Island, FL. This in-person role requires strong customer service, reliable scheduling, and teamwork with tax professionals.

Responsibilities include check-in, document handling, and routing clients to the right tax expert. Evening and weekend availability during tax season is expected.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills with team collaboration.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and digital tools (Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Communication

Multitasking

Organizational skills

Computer basics

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations in Merritt Island, FL. This in-person role requires strong customer service, reliable scheduling, and teamwork with tax professionals.

Responsibilities include check-in, document handling, and routing clients to the right tax expert. Evening and weekend availability during tax season is expected.