Seasonal Front Desk & Client Service Specialist

H&R Block, Inc.; Palm Bay (FL); On-site; USD 21,000 - 25,000; Full time

Job summary

H&R Block in Palm Bay, FL is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-in, schedule appointments, and support daily office operations alongside tax professionals.

Training and growth opportunities are available, with potential to advance into tax preparation or office leadership. The role is in-person and requires evening and weekend availability during tax season.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for client interactions and teamwork.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals and team members to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication

Multitasking

Attention to detail

Scheduling software

Education

High school diploma or GED

Tools

MS Office

Teams

Scheduling systems

Job description

H&R Block in Palm Bay, FL is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-in, schedule appointments, and support daily office operations alongside tax professionals.

Training and growth opportunities are available, with potential to advance into tax preparation or office leadership. The role is in-person and requires evening and weekend availability during tax season.