Seasonal Front Desk & Client Services Specialist

H&R Block, Inc.; Antioch (TN); Presencial; USD 21.000 - 28.000; Jornada completa

Descripción de la vacante

H&R Block in Nashville, TN seeks a seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients, manage check-in and scheduling, and support daily office operations as part of a tax team. This in-person role offers training and potential growth into tax preparation or office leadership, with evenings and weekends required during tax season.

You will work closely with tax professionals to ensure a smooth client experience and maintain confidentiality of

Formación

• Experience in a fast-paced, client-centric environment.
• Availability to work evenings and weekends during tax season.

Responsabilidades

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Conocimientos

Fast-paced environment

Interpersonal communication

multitask

Organizational skills

Basic computer skills

Evenings/weekends availability

Educación

High school diploma/GED

Herramientas

Microsoft Office

Microsoft Teams

Scheduling systems

Descripción del empleo

H&R Block in Nashville, TN seeks a seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients, manage check-in and scheduling, and support daily office operations as part of a tax team. This in-person role offers training and potential growth into tax preparation or office leadership, with evenings and weekends required during tax season.

You will work closely with tax professionals to ensure a smooth client experience and maintain confidentiality of