Seasonal Client Concierge & Front Desk Specialist

H&R Block, Inc.; Tennessee; On-site; USD 21,000 - 25,000; Part time

Job summary

H&R Block, Inc. in Tennessee is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person.

This role offers training and opportunities for advancement into tax preparation or office leadership, with emphasis on confidentiality and professional client service. The position requires working evenings and weekends during tax season and collaborating with tax professionals to ensure a smooth client experience in a

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for team collaboration and client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Communication

Multitasking

Organizational skills

Education

High school diploma

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Tennessee is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person.

This role offers training and opportunities for advancement into tax preparation or office leadership, with emphasis on confidentiality and professional client service. The position requires working evenings and weekends during tax season and collaborating with tax professionals to ensure a smooth client experience in a