Seasonal Client Concierge & Receptionist

H&R Block, Inc.; Clarksville (TN); On-site; USD 21,000 - 30,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the friendly first point of contact for clients in our Tennessee office. You will manage scheduling, assist with intake, and support daily operations alongside tax professionals.

This in-person role requires excellent communication, multitasking, and a client‑centric mindset. Training is provided, with opportunities to grow into tax preparation or office leadership.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills with the ability to collaborate with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office, Teams) and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals and team members to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Multitasking

Communication

Microsoft Office

Scheduling systems

Education

High school diploma/GED

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the friendly first point of contact for clients in our Tennessee office. You will manage scheduling, assist with intake, and support daily operations alongside tax professionals.

This in-person role requires excellent communication, multitasking, and a client‑centric mindset. Training is provided, with opportunities to grow into tax preparation or office leadership.