Seasonal Client Service Receptionist — In-Person

H&R Block, Inc.; Nashville (TN); Sur place; USD 21 000 - 28 000; Temps partiel

Résumé du poste

H&R Block in Nashville, TN is seeking a seasonal Client Service Professional / Receptionist to be the first impression for clients and manage daily office operations. The role involves greeting clients, scheduling, and coordinating with tax professionals to ensure smooth service in person during tax season.

The position offers in-person work, with training provided and potential growth into tax preparation or office leadership.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsabilités

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Connaissances

Interpersonal communication

Customer service

Multitasking

Organizational skills

Attention to detail

Team collaboration

Formation

High School Diploma / GED

Outils

Microsoft Office

Scheduling systems

Microsoft Teams

Description du poste

H&R Block in Nashville, TN is seeking a seasonal Client Service Professional / Receptionist to be the first impression for clients and manage daily office operations. The role involves greeting clients, scheduling, and coordinating with tax professionals to ensure smooth service in person during tax season.

The position offers in-person work, with training provided and potential growth into tax preparation or office leadership.