In-Person Client Concierge & Scheduler for Tax Season

H&R Block, Inc.; Lebanon (TN); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Nashville, TN. You will manage client scheduling, assist daily operations, and support tax professionals in a busy office environment.

This in-person role offers training and growth potential into tax preparation or leadership within a team-focused setting. Availability for tax season evenings and weekends is required, with a commitment to client confidentiality and

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills; able to collaborate with team and clients.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Proficiency with basic computer programs (Microsoft Office, Teams, scheduling tools).

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Multitasking

Organizational skills

Communication

Basic IT skills

Education

High school diploma/GED

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Nashville, TN. You will manage client scheduling, assist daily operations, and support tax professionals in a busy office environment.

This in-person role offers training and growth potential into tax preparation or leadership within a team-focused setting. Availability for tax season evenings and weekends is required, with a commitment to client confidentiality and