Seasonal Front Desk & Client Services Pro (In-Person)

H&R Block, Inc.; Vienna (VA); On-site; USD 18,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Life-long learning

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, schedule appointments, and support daily office operations in person at our Vienna, VA office.

You will collaborate with tax professionals to ensure a professional, efficient client experience and handle sensitive information with care. The role emphasizes strong communication, multitasking, and organizational skills, with evenings and weekends during tax season being required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for collaboration with team and clients.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Fast-paced experience

Interpersonal skills

Multitasking

Organization

Office software

Evenings/weekends availability

Education

High school diploma / GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, schedule appointments, and support daily office operations in person at our Vienna, VA office.

You will collaborate with tax professionals to ensure a professional, efficient client experience and handle sensitive information with care. The role emphasizes strong communication, multitasking, and organizational skills, with evenings and weekends during tax season being required.