Seasonal Client Service & Reception Specialist

H&R Block; Vienna (VA); On-site; USD 18,000 - 37,000; Part time

Job summary

H&R Block in Vienna, VA, is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage front-desk operations in person. You will schedule appointments, route clients to the appropriate tax professional, and support daily office tasks with a professional, welcoming presence.

This role emphasizes confidentiality and teamwork, with opportunities to learn tax processes and potentially advance into tax preparation or leadership.

Qualifications

• Experience in a fast-paced, client-focused setting.
• Strong interpersonal and written/verbal communication for diverse clients.
• Ability to multitask and manage competing priorities during the day.
• Excellent organizational skills with attention to detail and follow-through.

Responsibilities

• Greet clients warmly and make a professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain clean, organized office to support a smooth client experience.
• Collaborate with tax professionals and team members for daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Fast-paced environment

Client-centric service

Multitasking

Communication skills

Team collaboration

Attention to detail

Basic computer skills

Education

High school diploma/GED

Front desk experience

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block in Vienna, VA, is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage front-desk operations in person. You will schedule appointments, route clients to the appropriate tax professional, and support daily office tasks with a professional, welcoming presence.

This role emphasizes confidentiality and teamwork, with opportunities to learn tax processes and potentially advance into tax preparation or leadership.