Seasonal Front Desk & Client Services Pro

H&R Block, Inc.; Flat Rock (MI); On-site; USD 19,000 - 30,000; Full time

Job summary

H&R Block in Michigan seeks a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations in our Westland tax office. This in-person role involves coordinating check-ins and scheduling while collaborating with tax professionals to deliver a smooth, professional client experience.

Ideal candidates have prior reception or hospitality experience, strong communication skills, and the ability to multitask during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs and scheduling tools.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Fast-paced environment

Interpersonal skills

Communication

Multitasking

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block in Michigan seeks a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations in our Westland tax office. This in-person role involves coordinating check-ins and scheduling while collaborating with tax professionals to deliver a smooth, professional client experience.

Ideal candidates have prior reception or hospitality experience, strong communication skills, and the ability to multitask during tax season.