Seasonal Front Desk & Client Services Pro

H&R Block, Inc.; Tewksbury (MA); On-site; USD 21,000 - 37,000; Part time

Benefits offered by this job

Competitive pay

Benefits package

401(k) plan

Employee Assistance Program

Fitness center access

Associate discount program

Travel insurance

Tax Prep benefit

Job summary

H&R Block is seeking a Seasonal Client Service Professional / Receptionist to warmly greet clients, manage check-ins, and coordinate scheduling in a fast-paced, client‑centric office. This in‑person role supports tax professionals and helps maintain a professional, organized office environment during tax season.

The ideal candidate has strong communication and multitasking skills, with availability for evenings and weekends.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Detail-oriented with good organizational skills.
• Comfort with basic computer programs and scheduling tools.
• Available to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning documents.
• Maintain office organization and cleanliness for a professional experience.
• Collaborate with tax professionals to ensure daily operations run smoothly.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service experience

Interpersonal skills

Multitasking

Organizational skills

MS Office & scheduling tools

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block is seeking a Seasonal Client Service Professional / Receptionist to warmly greet clients, manage check-ins, and coordinate scheduling in a fast-paced, client‑centric office. This in‑person role supports tax professionals and helps maintain a professional, organized office environment during tax season.

The ideal candidate has strong communication and multitasking skills, with availability for evenings and weekends.